The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, MERCEDESMESTRE declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

Returns and right of withdrawal

Returns for manufacturing defects.

The User may return to MERCEDESMESTRE, free of charge, any product that has a manufacturing defect. Taking into account the nature of the contracted products, the User will have a period of one month from when he became aware of the lack of conformity of the product to inform MERCEDESMESTRE of his lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

The return of products that have manufacturing defects in them, will not entail any additional cost for the User.

To formalize the return, the User must contact MERCEDESMESTRE within the one month deadline, to the address, indicating the product or products to be returned, enclosing a photograph and a detailed list of the defects appreciated in the same.

Once MERCEDESMESTRE has received the communication from the User, it will inform you within 3 to 5 business days if the product is returned or not. In the event of the return, MERCEDESMESTRE will indicate to the User the form of collection or delivery to their offices / warehouses of the defective product.

Once the manufacturing defect is approved, MERCEDESMESTRE undertakes to send a courier with the replacement product and, in turn, the same courier to pick up the defective product.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If this is not done by the User, MERCEDESMESTRE reserves the right to refuse the return.

In the event that due to lack of stock, another product with the same characteristics can not be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the sending of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date on which MERCEDESMESTRE confirms to the User the replacement of the defective product or the shipment of the new model.

The substitution, the sending of a new model or the termination of the contract will not imply additional expenses for the User.

If the User resolves the contract, MERCEDESMESTRE will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

MERCEDESMESTRE informs Users that the term of the return of the amounts paid will depend on the method of payment that the User would have used when buying the product:

-If the User has made the payment by credit / debit card, MERCEDESMESTRE will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

-If the User has made the payment through PayPal, MERCEDESMESTRE will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.


In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User must be responsible for the direct cost of return to MERCEDESMESTRE, whether you return the order in full or if you decide to return only some of the products of the order.

To formalize the return, you must contact MERCEDESMESTRE at the address, sending completed the withdrawal form that is attached to these Terms and Conditions as ANNEX 1. Received such communication, MERCEDESMESTRE will indicate how to proceed to make the return .

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that come